When something goes wrong inside or out of the home, the first step is to figure out who is responsible for fixing it. For residents and homeowners in the Willow Walk community, a detailed checklist form shown below will help identify who needs to do what. Use the contact numbers here or on our CONTACT page to arrange for necessary repair work. You may DOWNLOAD the Willow Walk Maintenance Responsibility Checklist HERE.
- If the association is liable for repairs, contact the Property Manager at Blackstone Property Management, contact information located HERE.
- If the problem is covered under your Ryland Home Warranty Policy, call Ryland Customer Service directly at 630-978-4515, or their main office at 224-293-3100, or the EMERGENCY after hours number at 847-366-4822 . You may also fax Ryland at 630-978-4025.
- IF YOU ARE RESPONSIBLE and would like the original contractor's phone numbers, they are listed below. You may download this list HERE.
eFor all landscaping issues, please DOWNLOAD a Landscaping Request Form. Print, complete, and mail it to our Property Manager at Blackstone Property Management. Use the contact information located HERE.